Privacy Policy

Last updated: January 21, 2026

Introduction

ServiceFlow Pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our field service management platform and mobile application, including our integrations with third-party services such as Google Ads.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

Name, email address, and contact information
Business information and company details
Customer and job data
Payment and billing information
Device information and usage data

Google Ads Integration and Leads Data

When you integrate ServiceFlow Pro with Google Ads (including Local Services Ads), we collect and process the following information:

Lead Data: When Google Ads generates leads for your business, we receive and store lead information including:
- Contact information (name, phone number, email address)
- Lead source and campaign information
- Lead timestamps and conversion data
- Customer inquiry details and messages
- Geographic location data
Webhook Data: We receive real-time lead notifications via webhooks from Google Ads, which include:
- Lead creation events
- Lead status updates
- Campaign performance metrics
- Conversion tracking data
OAuth Tokens: To enable the Google Ads integration, we securely store encrypted OAuth tokens that allow us to:
- Access your Google Ads account data (with your explicit permission)
- Retrieve lead information from Google Ads
- Sync lead data to your ServiceFlow Pro account

Purpose of Data Collection: We collect Google Ads lead data to provide you with automated lead management, allowing you to receive and process leads directly within ServiceFlow Pro. This integration helps streamline your sales process by automatically creating customer records and job opportunities from Google Ads leads.

Automatically Collected Information

We automatically collect certain information when you use our services:

Device information (device type, operating system, unique device identifiers)
Usage data (features used, time spent, interactions)
Location data (when using location-based features)
Log data (IP address, browser type, access times)

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and manage billing
Send you technical notices and support messages
Respond to your comments and questions
Monitor and analyze usage patterns and trends
Detect, prevent, and address technical issues
Comply with legal obligations
Google Ads Integration: Process and manage leads received from Google Ads, create customer records, and provide lead tracking and analytics

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform, including:
- Google Ads API for lead retrieval and management
- Payment processors for billing transactions
- Cloud hosting providers for data storage
- Email service providers for communications
Google Ads Data: When you enable Google Ads integration, we share necessary information with Google to:
- Authenticate your Google Ads account
- Retrieve lead data from your Google Ads campaigns
- Send lead status updates back to Google Ads
This data sharing is governed by Google's Privacy Policy and your Google Ads account settings.
Legal Requirements: We may disclose information if required by law or to protect our rights and safety
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication measures
Secure data centers and infrastructure

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We may retain certain information for longer periods to comply with legal obligations, resolve disputes, and enforce our agreements.

Google Ads Lead Data: Lead data received from Google Ads is retained according to your business's data retention settings. You can delete individual leads or request bulk deletion at any time through your ServiceFlow Pro account. When you disconnect your Google Ads integration, we will stop receiving new lead data, but existing lead records will be retained according to your account settings.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a portable format
Objection: Object to certain processing of your information

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

Third-Party Services

Our platform may integrate with third-party services (such as payment processors, mapping services, analytics tools, and Google Ads). These services have their own privacy policies, and we encourage you to review them.

Google Ads Integration

When you enable Google Ads integration in ServiceFlow Pro:

Data Collection: We collect lead data from your Google Ads campaigns through secure webhook connections and the Google Ads API
Data Storage: Lead information is stored securely in your ServiceFlow Pro account and is accessible only to authorized users in your business
Data Processing: We process lead data to create customer records, schedule appointments, and track lead conversion within your ServiceFlow Pro account
Data Sharing: We share lead status updates back to Google Ads to help optimize your advertising campaigns
OAuth Tokens: We securely store encrypted OAuth tokens to maintain your Google Ads connection. You can revoke access at any time through your Google account settings
Google's Privacy Policy: Your use of Google Ads is also subject to Google's Privacy Policy, available at https://policies.google.com/privacy

Webhook Security: Our Google Ads webhook endpoints use industry-standard security measures including authentication tokens, HTTPS encryption, and request validation to ensure only authorized requests from Google are processed.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@serviceflow-pro.com
Address: [Your Business Address]
Phone: [Your Phone Number]