Reporting & Admin
Audit Logs
Review system activity and changes.
4 min readAudit Logs
Overview
Audit logs record who changed what in ServiceFlow—supporting security reviews, dispute resolution, and compliance questions after the fact.
How to access
Settings → Audit Logs (
/settings/audit-logs)Admin-oriented; availability may depend on role.
What you can do today
- Browse chronological activity entries.
- Filter by user, action type, date range (per UI filters).
- Inspect before/after details for supported entities.
- Investigate unexpected data changes or permission issues.
Prerequisites
- Admin or audit-view permission.
- Clock sync and timezone awareness for correlating with external systems.
Step-by-step
Investigate a change
- Settings → Audit Logs.
- Set date range around the incident.
- Filter by user or entity type if available.
- Open entry → read action description and payload summary.
Regular compliance review
- Monthly export or spot-check admin actions.
- Cross-reference with Users & Roles changes.
- Document findings per your internal policy.
Current limitations
- Retention period may be finite—confirm with your hosting agreement.
- Not every field-level edit on every module is logged—coverage grows over time.
- No real-time alerting on suspicious activity built in.
- Export format may be UI-limited vs SIEM integration.
Roadmap
- Webhook/stream to external SIEM.
- Alert rules (e.g. bulk delete, settings change).
- Immutable log storage option for enterprise.